Privacy Policy

Effective Date: 01-Sep-2025   |   App Name: LBPFS Incentive App

LBPFS Incentive App ("we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile application that enables users to earn and redeem points on oil purchases.

1. Information We Collect

• Personal Information: Name, mobile number, email address, postal address, and other details you provide during registration.
• Transaction Information: Purchase details, receipts, points earned, redemptions, and reward history.
• Device Information: Device type, operating system, unique device identifiers, app version, and usage statistics.
• Location Data: If you enable location services, we may collect location information to verify purchase location or show nearby offers.
• Support & Communication: Any information you provide when contacting customer support or participating in surveys.

2. How We Use Your Information

We use the information we collect to:

• Create, manage, and secure user accounts.
• Track purchases and allocate reward points.
• Process redemption requests and issue rewards.
• Provide customer support and respond to inquiries.
• Send important notifications about your account and transactions.
• Improve, maintain, and enhance app features, performance, and security.
• Send promotional offers and marketing communications where you have given consent.

3. Sharing of Information

We do not sell your personal data. We may share information in the following circumstances:

• Authorized Partners: With oil retailers, payment processors, or loyalty partners to validate transactions and process redemptions.
• Service Providers: With third-party vendors who perform services on our behalf (cloud hosting, analytics, customer support).
• Legal & Safety: When required by law, to comply with legal process, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets (users will be notified where required by law).

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data, such as encryption, access controls, and secure servers. However, no method of electronic storage or transmission is 100% secure — we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to provide services, comply with our legal obligations, resolve disputes, enforce our agreements, and for other legitimate business purposes. You may request deletion of your account by contacting us (see Contact section).

6. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access and obtain a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal exceptions).
• Opt out of marketing communications.
• Withdraw consent where processing is based on consent.

7. Cookies & Tracking

We may use cookies, mobile identifiers, and similar technologies to collect usage information and provide a better user experience. You can manage certain preferences through your device settings.

8. Third-Party Links & Services

Our app may contain links to third-party websites or services. This Privacy Policy does not apply to third parties; we encourage you to review their privacy notices.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware we have collected such data, we will take steps to delete it.

10. International Transfers

If you are located outside the country where our servers are hosted, your personal data may be transferred to, stored, and processed in other countries. We will take steps to ensure that such transfers are protected by appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will post the revised policy in the app and update the Effective Date at the top. Continued use of the app after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact us:

Email:  lbpfs.app@gmail.com